Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Response Warranty

  • Each ticket that you post to the technical assist staff will be replied to within less than 60 mins. All normal problems will be answered right away. Yet, if the support request you have posted calls for the aid of a proficient admin technician, we will address the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Top–class Technical Support Service

  • We offer you 24x7x365 customer assistance by using a lightning fast ticket system included in your Control Panel. You can email us all the time about any of the software packages that come pre–configured on the virtual server, this includes the selected OS, the server administration panel and our in–house created Site Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • A complete and regularly updated knowledge base is built into our custom–built Site Control Panel. It gives you quick tips about how to conduct all the regular site maintenance jobs. The Help zone presents thorough how to articles and step by step video training. You can access the Help zone by pressing the Help or Video buttons in the right side of each Control Panel section.