1 hour ticket response
We are committed to providing a prompt and accurate answer to every technical support ticket sent by a user. Our capable customer care team members will examine your situation and will think of the most efficient solution. We offer a 1–hour response time guarantee for all customer support tickets. In reality, our average ticket response time has proved to be twenty minutes.
A Top–Class Customer Support Service
Our customer support engineers have substantial experience in the website hosting industry and are skilled enough to provide a prompt answer to your problem. If, however, the problem at hand is not within the competence of a technical support engineer, the client support ticket will be forwarded to a programmer or system administrator for further assistance.
An Intuitive Help Center
To help you find a quick tip on how to use a certain feature, we have included a really intuitive Help section in the Site Control Panel. You can browse through a vast collection of web hosting account administration articles and website administration articles, take a glance at our F.A.Q. library or watch our how–to video tutorials.
