Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Site Control Panel you can find an in–depth Help section featuring plenty of articles and frequently asked questions. They are answered by our support team of experienced technicians. Simply fill in your question and our intelligent platform will give you the best answer.

  • Top quality support service

  • Instructional Videos

  • For people who would rather learn how to take care of a frequently experienced issue by watching a training video, we have added a compilation of video tutorials to our Site Control Panel. All the video lessons are brief and simple to grasp. They offer visual demonstrations of different site management techniques.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • We back up our semi–dedicated servers with a 24/7 tech support service and a 1–hour ticket response guarantee. Our competent technicians will be online 24/7/365 to reply to your enquiries and to settle any issue that you could chance upon. Just submit a client support ticket from the Help Center section and we will respond to you within a minute.