Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • Every single help request you submit to us will be replied to within maximum sixty minutes. If your support ticket or e–mail needs additional assistance from a sysadmin, we will without delay forward it and leave a comment to let you know that your issue is being examined. If you order the Optional Managed Services package, any of the server administration tasks included there will be performed at a time that is convenient for you.

  • Top quality support service

  • An Excellent Technical Support Service

  • We’ll be online for you 24x7 to respond to any questions that you may have related to our Site Control Panel and any of the applications that we have installed on your behalf on the server. In case you also need assistance handling server admin procedures, you can take a look at our Optional Managed Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped the Site Control Panel with a circumstantial knowledgebase, which includes detailed explanations of all its features and functions. Additionally, we have prepared detailed video tutorials that will further explain to you how to perform a certain action or troubleshoot a commonly encountered problem. All the help articles and the video tutorials are readily accessible from each Site Control Panel section via the Help and Videos buttons located in the top right corner.