The accessibility to the customer and tech support that a website hosting company offers will tell you a lot for the services they provide too. In the event that you are allowed to use just e-mails and tickets, you have most probably found some reseller and not the actual web hosting supplier. When this is the case, you'll have to wait for a couple of days in order to get an issue resolved since your reseller may not be checking their communication regularly or they may have to get hold of the actual hosting company for extra assistance. When the supplier can provide various options for communication with fast response time that are available anytime, they're almost certainly the top provider, not just a reseller. Which means that you'll benefit from well-timed assistance and high quality support since they will have instant access to the servers where your account is. Whatever the issue - sales or technical, it is generally much better to be able to get hold of your web hosting company directly through your favourite method of communication.

24/7 Customer Support in Website Hosting

We acknowledge the importance of receiving assistance promptly, that's why our website hosting services include 24/7 support as well as several ways of communication. In case you don't have an account yet, you can easily phone us or take advantage of our live chat and speak with a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up purchasing a service that you can't use effectively. In case you already have an account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. Unlike the majority of providers on the market, we answer to all tickets within the hour, so you will not have to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated packages that we provide come with 24/7 customer and tech support, which means that regardless of what issue you have, you're able to contact us and we'll assist you in a timely manner. Our guaranteed answer time for every email or ticket that you open through your Hepsia hosting Control Panel is only one hour; typically the response time hardly ever exceeds 20 min. Furthermore, we provide phone support with a couple of local numbers globally plus a live chat, so that you will be able to contact us and find additional information about our services even if you do not have an account yet. We are able to assist you with any question or an issue you have - payment methods, package specifications, e-mail setup, website hosting account settings, etc. If you use our services, you won't ever encounter a situation where you should wait for a few days to get a problem solved like you'll have to do with various other service providers.

24/7 Customer Support in VPS Web Hosting

Each virtual private server plan that we offer includes 24/7 customer and technical support, therefore in case you experience any problem with the pre-installed software on your machine or you have any pre-sales or basic questions, you can get in touch with us at any moment, even weekends and holidays. For your convenience, we provide different ways of communication - telephone support with several local numbers around the globe, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues as it is easier to monitor what is going on. The maximum guaranteed reply time for all the email messages and tickets is sixty minutes, however it hardly ever takes that long to get help. When you obtain the Managed Services upgrade that we provide, our admins can also assist you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers Hosting

We are aware how important it is to have quick support in general, let alone when you manage an entire server, so every single dedicated server that we provide includes 24/7 support with one-hour response time guarantee whatever the situation. This service is absolutely free for any kind of difficulties with your server or the software that was installed by our administrators during the setup, so you can contact us as many times as you'd like, even during holidays. You could either open a support ticket from your billing area or you could send an email, and the actual reply time for both rarely exceeds 30 mins since we have administrators available 24x7. If you need general info about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers we have on 3 continents or you may employ our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you can add to your server plan through your billing Control Panel.