You'll find lots of website hosting providers available, still many of them are resellers who have minimal resources, particularly when it comes to support. One way to distinguish them is the option to contact the company over the phone. The type of support that you'll have via this channel of communication may vary based on the service provider - a few of them offer expert telephone support, while others offer basic and customer support only as some issues are more time-consuming and it's much easier to be resolved through a support ticket, especially when the issue needs to be escalated. Nonetheless, it's good to find that you can always get in touch with your hosting supplier since there're a lot of small problems which can be taken care of easily and in a timely manner through a call, not mentioning that you'll be able to get more information for the services even before you become a customer.

Phone Support in Website Hosting

We know that the option to speak with a live agent is rather important, so we have 3 support lines around the globe (UK, USA and Australia) and you'll be able to contact us over the phone for 14 hours a day. If you consider purchasing one of our website hosting, for instance, you have the option to give us a call and find out more about our solutions prior to ordering so as to be sure that we do match all system requirements for your web sites. After the order, you'll be able to contact us about any kind of sales and billing problems you may have, or receive any type of general or basic tech information that you need. We've tried to find the balance between telephone and ticket support, so for solely technical matters you have to use our ticketing system, that will make it easier to monitor the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you if you have any queries about the semi-dedicated server plans that we provide. Whether you wish to know more about the packages, you have some billing issue or some general issue, you can call us. Though some more complex matters may require a ticket in order to give some time to our tech support team to analyze, we are able to help you with a range of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the United states of America, the UK and Australia, we have local telephone lines in these countries as well. In case you are in another country, we also have an international number where you can contact us.