If you ever face a problem with your website and are unable to resolve it yourself, ask the hosting provider’s client support staff to assist you to bring the website back online. A timely solution would be the best scenario, but lots of companies respond within 24 hours and even more, all the more so if you’re doing business with a hosting reseller. Even if the problem can be easily solved, your site may not work satisfactorily or may not be available at all for a lengthy time period, so you may lose potential customers since it’s very unlikely that anybody would be happy to come back to a website that is inoperational. Hence, you have to make certain not only that you can get in touch with your hosting company, but also that they can reply and assist you in a timely fashion. If a script update doesn’t proceed as planned or if you erase something mistakenly, for instance, the site should be fixed quickly in order to avoid protracted unavailability.

One-Hour Response Guarantee in Website Hosting

With a website hosting from our company, you can forget about waiting for hours and hours on end, or even all day, to obtain an answer to a support ticket or an email. Regardless of when you contact us, we’ll lend you a hand within less than sixty minutes with any technical and sales queries that you may have. In fact, our actual reply time almost never surpasses twenty to thirty minutes. Since we are working 24 hours a day, 7 days a week, 365 days a year, you will always obtain assistance in a timely fashion and we understand precisely how crucial that is in the electronic world. Shortly after you contact us, we’ll respond to your questions. In case you chance upon any technical challenge, we will resolve it on your behalf, or we will supply you with all the needed information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our ultra-fast support services. You’ll obtain an answer to any trouble ticket submitted through the hosting Control Panel or e-mail sent to our client and technical support team within the hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. Often, it takes substantially less time to investigate and rectify a problem. We will provide you with more info if the solution involves something that has to be done on your end. In case you contact us during weekends or official holidays, the response time will be exactly the same and given the fact that our support staff will be at your disposal 24x7x365, you’ll get swift help for any technical, general or billing issue no matter what time it is.