A live chat is a real-time way of communication between a web hosting provider's support team and its clients. It's a very efficient method to get some information about the web hosting services or have some problem resolved since you are talking with a live agent. The benefits of using a live chat service rather than calling or opening a support ticket are the low chance of mistakes when you exchange information such as usernames or domain names, the more rapid response time because the communication is real-time and the fact that you do not have to stay on the chat all the time - you are able to do another thing while the representative examines the issue involved. Furthermore, you can connect with a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone costs that you'll need to pay in case you are calling to another country.

Live Chat Support in Website Hosting

Together with the phone and ticket support, we supply live chat support too. You'll be able to get in touch with us every single day, which includes holidays and weekends, and we will give you more information about the website hosting that we supply if you are not a customer yet, or about general and billing questions if you already have a user profile. Although for strictly technical matters you will have to open a ticket to our tech support, because such issues will require extra time to be resolved, you may still contact us on our live chat for some tech info. For instance, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot various issues, saving you a lot of time. Even when our phone lines are already off for the day, you can talk with a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we provide with all our semi-dedicated packages, you can get the replies for any questions you have or have numerous problems taken care of instantly. The service is online every single day, therefore you'll be able to get in touch with an agent even on holidays and weekends. In the event that you're not sure which package would be better for your websites or if our innovative cloud hosting platform matches some system requirements, you may come on the live chat before buying anything. If you're an existing customer, you can obtain more details about billing issues, account settings as well as a number of common tech troubles you may encounter, for instance if you are unable to set up an email account in a client on your PC. The live chat will save you plenty of time regardless where you are or when you contact us.