In case you’ve ordered a web hosting package and you have certain enquiries regarding a particular feature/function, or in case you have chanced upon a certain problem and you need support, you should be able to touch base with the respective help desk staff. All web hosting providers deploy a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, as the best way to fix an issue most often is to send a ticket. This method of correspondence renders the responses exchanged by both sides easy to follow and permits the customer support staff representatives to escalate the problem if, for instance, a system administrator has to become involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you will need to use at least 2 separate accounts to touch base with the help desk staff and to actually manage the hosting space. Constantly switching from one account to another can be a nuisance, not to mention the fact that it requires quite a bit of time for most hosting companies to process the ticket requests themselves.

Integrated Ticketing System in Website Hosting

The ticketing system that we are using for our website hosting is not separate from the web hosting account. It is an essential part of our all-encompassing Hepsia Control Panel and you will be able to access it whenever you wish with just several clicks, without needing to leave your web hosting account. The ticketing system comes with a quick-search field, which will help you track the status of practically any ticket that you have already opened, if needed. Besides, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to tackle a specific issue before you actually submit a ticket. The response time is maximum 1 hour, which implies that you can get swift assistance at any particular time and in case our support staff recommends that you should do something within your account, you can do it right away without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with us and you’d like to contact our customer service team representatives, you will be able to send a support ticket directly from your Hepsia hosting Control Panel instead of going through an entirely different tech support platform as you’ll have to do with most hosting companies on the market. Our integrated ticketing system will permit you to send a new ticket without difficulties and to go through older tickets using a clever search box. You will also be able to browse the relevant knowledge base articles that our system will present you with depending on the problem category that you select for your new ticket. You can carry out all these procedures without leaving your Control Panel at any time, which implies that in case you run into any obstacle or have an enquiry, you can get in touch with our technicians and resolve the particular issue in no more than sixty minutes via a single platform.