Even though the web hosting service offered by the different companies is approximately the same, every provider has got their own platform with its own tweaks and ways to carry out certain tasks. In such a case, a large knowledge base would be amazingly useful both for persons with little to no experience and for technically trained individuals who will at some point learn how specific operations are performed, but will lose precious time meanwhile. The aim of such a knowledge base is to make the hosting service fast and easy to use, saving users lots of time and efforts. The end result is more satisfied clients, as they can easily find the information they’re seeking, and significantly less work for the tech support staff representatives, because typically the majority of the inquiries and issues that clients have got are already described in the knowledge base. If the articles themselves are adequately written and encompass more things, you’ll be able to discover more not only about your own account, but also about the hosting service as a whole.

Extensive Online Documentation in Website Hosting

If you’ve ordered your first website hosting plan from our company or have moved your website over to us, you will get used to our services and our custom Hepsia Control Panel in no time thanks to the fact that we have prepared an in-depth online knowledge base where you can find all the information that you’ll ever need – both general info in regard to the hosting service as a whole and more specific info about the separate functions that you can use and the issues that you may come across. The articles are available in 2 places. The full article archive is accessible via the Control Panel’s Help section. You can access articles that are dedicated to the different functions in every section of the Control Panel as well. You can become aware of how to accomplish just about everything, from creating an .htaccess file to administering a mailing list, and all the articles offer exhaustive guidelines, so you won’t ever get disorientated on account of an unclear text. Certainly, if you face a more specific obstacle and you cannot find anything about it in our knowledge base, you can contact our technical support engineers 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia hosting Control Panel, which comes with our semi-dedicated packages, will permit you to access the comprehensive online support documentation that we have compiled for you. The articles feature general information on our web hosting services, instructive manuals about the separate features that you can make use of, along with troubleshooting guidelines that can help you repair common problems that you could face. The topics that we’ve included cover de facto everything, from easy things such as how to host a new domain name in your account, to more elaborate ones such as which SSH commands are permitted on the servers. Articles that are dedicated to the features of a particular section of the Control Panel will always be available on the right side of the page that you’re on, whilst the whole article archive can be accessed through the all-encompassing Help section.